reading week 10

How do you expect VoIP to impact cable and telephone networks (both are regulated infrastructure industries) ?

In the next decade or maybe even sooner than that, I suspect that the telephone industries that don’t jump on the VoIP bandwagon are going to get left in the dirt. This is a revolutionary idea that is going to streamline to many people world wide. As quoted in the articles it is compared to as re-inventing the wheel. The VoIP idea bypasses the phone companies completely and its charges most importantly. I can see most major phone companies that have the money and technology will begin to offer VoIP plans sold along with computers. Some telephone companies have been using this technology for years. The only problems that exist with VoIP technology is that it relies on wall power, like most computers. If the power was to go out for any period of time this would have a effect the connection entirely. Once telephone companies develop a solution to this problem I suspect moderate growth in the VoIP technologies.  I don’t think that VoIP will have such a drastic affect on cable companies because their uses are Internet related, maybe further in the future we will see an affect.

1. What are some major issues affecting VoIP technologies?

2. What are some reason VoIP may not be the dominant way to make phone calls in the future?

3. In what ways with the explosion of VoIP technologies be an disadvantage to some distant cultures who have limited Internet access?

READING

I found it to be surpising at first that users of the circuit city web site were posting blogs that were directed to help circuit city smooth out their web page, then I realized that most of the people are avid computer geeks. So this is great and all, but does not work for most webpages. Most of the time if I have dificulties with online services I simply disconnect,. This idea is simmular to what we talked about in lab. So this leeds us to declare that all companies with web bases services should improve their online communication capabilites. the ability for a business to interact with the customer in such an informal way is a surefire way to get true customer feedback. Sure the traditional letter of complaint works from time to time, but using te web(being so acessable and fast) to vent your frustration towards a product or a company is groundbreaking and outright effective. Yes, companies need to get on this track nad pay more attention to what teh customer had to day. Yes, companies need to improve their online communication abilties to be able to recieve and allow all the feedback.