READING

I found it to be surpising at first that users of the circuit city web site were posting blogs that were directed to help circuit city smooth out their web page, then I realized that most of the people are avid computer geeks. So this is great and all, but does not work for most webpages. Most of the time if I have dificulties with online services I simply disconnect,. This idea is simmular to what we talked about in lab. So this leeds us to declare that all companies with web bases services should improve their online communication capabilites. the ability for a business to interact with the customer in such an informal way is a surefire way to get true customer feedback. Sure the traditional letter of complaint works from time to time, but using te web(being so acessable and fast) to vent your frustration towards a product or a company is groundbreaking and outright effective. Yes, companies need to get on this track nad pay more attention to what teh customer had to day. Yes, companies need to improve their online communication abilties to be able to recieve and allow all the feedback.